The City of Miami Police Department Communications Unit (9-1-1 Center) is continuously working to improve the quality of our service to the citizens of the City of Miami. Recently a telephone call was received from this number for Police, Fire or Ambulance response. Please evaluate us on the quality in which your phone call was handled.

1. How promptly was your telephone call answered?
2. Excellent
   Good
   Fair
   Poor
   
    
3. How was the attitude and helpfulness of the Call Taker?
4. Excellent
   Good
   Fair
   Poor
   
    
5. How was the knowledge of the Call Taker?
6. Excellent
   Good
   Fair
   Poor
   
    
7. How was the courtesy of the Call Taker?
8. Excellent
   Good
   Fair
   Poor
   
    
9. How was your overall satisfaction with the Call Taker?
10. Excellent
    Good
    Fair
    Poor
    
     
11. Please let us know any areas of concerns or questions you may have?